Hotcard Privacy Policy

1. Introduction

Welcome to Hotcard! We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices for the Hotcard mobile application and related services.

Hotcard connects restaurants, bars, cafes, and entertainment venues with customers through unlimited 1+1 deals while providing venues with valuable real-time customer feedback and analytics.

2. Information We Collect

2.1 Personal Information You Provide

Account Registration:

  • Name and surname

  • Email address

  • Phone number (required for verification)

  • Password

  • Gender (optional)

  • Date of birth (optional)

  • Profile picture (optional)

Authentication Information:

  • When you sign up using third-party services (Google, Apple ID, Facebook), we receive basic profile information from these services

Feedback and Reviews:

  • Ratings and reviews of venues and specific dishes/products

  • Responses to mandatory feedback forms after deal redemption

  • Comments and preferences about dining experiences

2.2 Information We Collect Automatically

Location Data:

  • Precise location when you grant permission

  • Approximate location based on IP address

  • Location preferences you manually set

Usage Information:

  • App usage patterns and feature interactions

  • QR code scanning data for deal redemption

  • Booking and reservation history

  • Subscription status and payment information

  • Total savings achieved through the platform

Device Information:

  • Device type, operating system, and version

  • Unique device identifiers

  • Network information

  • App version and crash reports

Analytics Data:

  • Time spent in the app

  • Features accessed

  • Search queries and preferences

  • Notification interaction data

2.3 Information from Third Parties

Partner Venues:

  • Confirmation of deal redemption

  • Service delivery confirmations

Payment Processors:

  • Transaction details for subscription payments

  • Payment method information (processed securely by third-party payment providers)

Social Media Platforms:

  • Basic profile information when you connect social accounts

3. How We Use Your Information

3.1 Core Service Delivery

  • Account Management: Creating and maintaining your account, authentication, and subscription management

  • Deal Provision: Providing unlimited 1+1 deals and managing deal redemption through QR codes

  • Location Services: Showing nearby partner venues and location-based offers

  • Booking Management: Processing reservations and managing booking history

3.2 Feedback and Analytics

  • Mandatory Feedback Collection: Collecting required feedback forms after deal redemption to improve service quality

  • Venue Analytics: Providing anonymous aggregated feedback and ratings to partner venues

  • Performance Insights: Generating daily, weekly, and monthly analytics for partners about service quality, atmosphere, and food ratings

3.3 Communication

  • Push Notifications: Sending notifications about new offers, booking confirmations, and feedback reminders

  • Marketing Communications: Sharing promotional content about new deals and features (with your consent)

  • Customer Support: Responding to inquiries and providing technical assistance

3.4 Platform Improvement

  • Service Enhancement: Analyzing usage patterns to improve app functionality

  • Personalization: Customizing content and recommendations based on your preferences

  • Security: Detecting and preventing fraud and abuse

3.5 Referral Program

  • Referral Management: Processing referral codes and tracking successful referrals

  • Rewards Distribution: Managing referral rewards and bonuses

4. Information Sharing and Disclosure

4.1 With Partner Venues

Real-time Feedback: We share your feedback, ratings, and reviews with the specific venues you visit, including:

  • Service quality ratings

  • Atmosphere assessments

  • Food and product ratings

  • Written comments and suggestions

Analytics Data: We provide venues with aggregated, anonymized data about:

  • Customer satisfaction trends

  • Popular menu items

  • Peak usage times

  • Geographic customer distribution

Deal Redemption: We confirm to venues when you redeem offers to ensure proper service delivery

4.2 With Service Providers

Technology Partners: We work with third-party providers for:

  • Cloud hosting and data storage

  • Payment processing

  • Push notification delivery

  • Analytics and performance monitoring

  • Customer support tools

Marketing Partners: With your consent, we may share limited information for:

  • Targeted advertising

  • Influencer marketing campaigns

  • Promotional partnerships

4.3 Legal and Safety Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes

  • Protect our rights and property

  • Ensure user safety and security

  • Prevent fraud and abuse

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

5. Data Retention

Account Information: We retain your account information while your account is active and for a reasonable period after deactivation for legal and business purposes.

Feedback and Reviews: We retain feedback data for analytical purposes and to provide ongoing insights to partner venues.

Usage Data: We retain usage analytics for up to 3 years to improve our services.

Legal Requirements: Some data may be retained longer to comply with legal obligations.

6. Your Rights and Choices

6.1 Account Management

  • Access: Request access to your personal information

  • Correction: Update or correct your account information through the app

  • Deletion: Request deletion of your account and associated data

  • Data Portability: Request a copy of your data in a structured format

6.2 Communication Preferences

  • Notification Settings: Customize which push notifications you receive

  • Marketing Opt-out: Unsubscribe from promotional communications

  • Feedback Preferences: While feedback forms are mandatory for deal redemption, you can choose to skip specific questions

6.3 Location Settings

  • Location Permissions: Enable or disable location services in your device settings

  • Manual Location: Set your preferred location manually without sharing precise coordinates

7. Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards:

  • Encryption of data in transit and at rest

  • Secure authentication protocols

  • Regular security assessments and updates

Access Controls:

  • Limited employee access to personal data

  • Multi-factor authentication for admin accounts

  • Regular access reviews and training

Monitoring:

  • Continuous monitoring for security threats

  • Incident response procedures

  • Regular backup and recovery testing

8. Cookies and Tracking Technologies

We use various technologies to collect information:

App Analytics: We use analytics tools to understand how you use our app Crash Reporting: We collect crash logs to improve app stability Performance Monitoring: We monitor app performance to ensure optimal user experience

9. Third-Party Services

Our app integrates with third-party services:

Authentication Providers: Google, Apple, Facebook Payment Processors: Various payment gateway providers Maps and Location: Mapping services for location features Analytics: Third-party analytics platforms

Each third-party service has its own privacy policy governing their data practices.

10. International Data Transfers

As we expand to new markets (including Armenia), your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Hotcard is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

  • In-app notifications

  • Email notifications

  • App store update descriptions

Your continued use of Hotcard after changes take effect constitutes acceptance of the updated policy.

13. Regional Privacy Rights

13.1 European Union (GDPR)

If you are in the EU, you have additional rights under GDPR:

  • Right to object to processing

  • Right to restrict processing

  • Right to lodge complaints with supervisory authorities

13.2 California (CCPA)

If you are a California resident, you have rights under CCPA including:

  • Right to know what personal information is collected

  • Right to delete personal information

  • Right to opt-out of sale of personal information

14. Contact Information

Data Protection Questions: Email: privacy@hotcard.ge Address: [Company Address]

General Support: Email: support@hotcard.ge

Data Protection Officer: Email: dpo@hotcard.ge

For specific privacy concerns or to exercise your rights, please contact us using the information above. We will respond to your request within the timeframe required by applicable law.

This Privacy Policy is designed to help you understand how Hotcard collects, uses, and protects your information. We encourage you to read this policy carefully and contact us with any questions.